Privacy & Cookie Policy

1. Introduction

New Zealand Ferry ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website or use our ferry booking services. By using our Site and purchasing tickets, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal details: your name, email address, phone number, and billing address.
• Passenger details: names, ages, and passenger categories (adult, senior, child, infant).
• Vehicle details: vehicle type, license plate number, dimensions, and any special transport requirements.
• Payment information: securely processed by our third-party payment providers (we do not store full credit card details).
• Technical data: IP address, browser type, device information, and cookies used for analytics and website functionality.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings
• Send booking confirmations, receipts, and requests for passenger/vehicle details
• Provide customer support and respond to your inquiries
• Improve our services, website experience, and security
• Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• With trusted service providers (payment processors, hosting services, customer support platforms)
• With government or regulatory authorities when required by law or for safety and security reasons

5. Data Security

We implement industry-standard security measures to protect your personal information, including secure encryption and protected payment processing. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your booking and provide related services
• Meet our legal, tax, and regulatory obligations

Once no longer needed, your information will be securely deleted or anonymised.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or correct your personal data
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications at any time

You can exercise these rights by contacting us through the Contact page.

8. Cookies & Tracking

Our website uses cookies and similar technologies to enhance functionality and analyse website traffic. You can manage or disable cookies through your browser settings; however, this may affect some features of the Site.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of any third-party sites.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.